3 days ago
A devastated family was forced to watch their cruise sail distant without them aft their formation to nan ship's larboard was delayed and location wasn't capable clip to make it.
Tisha LaSaine who lives successful Brooklyn pinch her children, saved for a twelvemonth to spell connected nan week-long cruise, which was expected to observe her 50th day arsenic good arsenic her boy Kaseem starting his inferior twelvemonth astatine Hampton College successful Virginia.
But erstwhile nan family-of-four arrived astatine John F. Kennedy Airport successful Queens nan were horrified to find retired their formation to Orlando was 'delayed owed to a unit issue.'
They were gutted, quickly realizing they had made a communal recreation correction and not near capable clip to make the $8,500 cruise.
'We took disconnected astatine 11:40am. Our formation was scheduled for 9:54,' Kaseem told ABC 7, New York City's section affiliate.
The only problem was, their cruise was expected to time off Cape Canaveral's larboard astatine 3:30pm.
Tisha LaSaine, left, her son Kaseem Miller, right, and her twins were expected to spell connected a cruise that near from Orlando. Their formation sewage delayed, which led to them missing nan full trip
If their formation hadn't been delayed, they would person landed successful Orlando astatine 12:51pm, giving them plentifulness of clip to make it to their cruise ship.
But erstwhile nan mean non-stop formation from JFK to Orlando takes astir 3 hours, nan family was cutting it adjacent pinch nan 11:40 departure time.
LaSaine told her mother, who was besides going connected nan trip, that she didn't deliberation they were going to make it.
And their worst fears were realized erstwhile they yet made it to nan dock, only to spot their vessel already retired astatine oversea without them.
'I deliberation I cried much than nan kids, and it was for them,' LaSaine said.
Travel master Gary Leff says there's a measurement to debar a calamity for illustration this.
'Don’t book short connections, specified arsenic little than an hour. And book your recreation to get sooner than you really request to get to nan destination, truthful that later flights tin still get you location successful clip successful lawsuit of hold aliases cancellation,' Leff told roadside assistance organization AAA in 2022.
After missing nan cruise, nan family flew backmost to New York instantly and LaSaine struggled to get a refund from Delta.
ABC 7 On Your Side, a user focused squad astatine nan news station, sent a missive to Delta and successfully pressured them into giving a afloat refund. Kaseem is pictured thanking ABC newsman Nina Pineda pinch a hug
They flew backmost to New York wholly heartbroken.
LaSaine was capable to get a refund from nan cruise statement for missing their full eight-day trip, but ran into problem erstwhile trying to inquire for nan aforesaid from Delta.
Delta only gave her an e-credit, which only covered their one-way formation down to Florida, not nan formation backmost to New York. It was worthy $250 per person, not moreover adjacent to nan afloat summons price.
That's erstwhile LaSaine sent a missive to ABC 7 On Your Side, a user focused squad astatine nan news position dedicated to assisting group who person unresolved issues pinch a company.
Nina Pineda, nan newsman who interviewed nan family, contacted Delta astir this rumor and was capable to unit nan hose into issuing a afloat refund.
Delta gave LaSaine $2,600 back, nan afloat worth of nan level tickets.
'That's a batch of money for maine to suffer that I put retired successful a fewer months,' LaSaine said. 'I was happy, I was truthful happy.'
